Frequently Asked Questions¶
How do I change the Account Owner?¶
The account owner is a single individual listed as the billing and administrative contact for your school. The owner can only be changed by the current owner to another user in the User Manager.
- In the Admin, navigate to Settings > Account
- In the Account Information section, click the Edit button
- Select the desired owner from the drop-down and click Update
Once you change the owner, you will no longer be the owner and will not be able to change it back
How do I customize the Reply-To email address?¶
FutureFund sends all emails from the noreply@futurefund.com
email address. This address is not monitored and will be returned to the user as undeliverable. Schools have the option to specify a Reply-To
address for outgoing emails. With a custom address, schools will be able to respond to parent replies.
To customize the Reply-To
address:
- In the Admin, navigate to Settings > Account
- In the Account Information section, click the Edit button
- Update the Reply-to email address
- Click the Update Account button
Notes:
- You must be the account owner to update the address.
- This feature does not change the
From
address in an email, only theReply-to
address. - This is an account level setting, all emails from all school sessions will be affected.