Covering Processing Fees

FutureFund allows platform accounts to ask purchasers to help cover the processing fees associated with their order.

When the purchaser selects the cover processing fees option on a credit card purchase, the following changes occur on the order:

• A processing fee is added to the order.
• Processing fees for installments are collected up front when the order is placed. Future installments will have a zero fee associated with the payment.
• The collected processing fee can be refunded, however, this will debit your fund's account to cover the cost. There is a separate processing fee for each fund if more than one fund is used in the order.

Enable or Disable

1. In the Admin, navigate to Store > Setup.
2. In the Advanced section, check Ask purchaser to cover processing fees.
3. Press the Update button.

Notes

• The cover processing fees option is enabled and on by default for platform accounts. Buyers can opt out of the fee during checkout.
• Processing fees are not applied to check orders.
• This feature is limited to platform accounts. If you are on a standalone account, please contact support to upgrade your account for free.
• This feature is available in the store and registration checkout pages.
• This feature is not available when manually creating an order in the Admin.