Answers to the expense report questions our support team hears most often. For other topics, browse the rest of the Troubleshooting section, or see Getting Help.

I enabled Zelle but submitters still aren’t seeing it as an option.

Make sure it’s turned on in the right place: Settings > Update Settings > Expense Report Payment Methods > Zelle. It’s off by default for every organization. Once it’s on, Zelle appears both as something submitters can request when they submit a report, and as Pay with Zelle when a treasurer approves one.

A submitter requested one payment method, but I want to pay a different way. Can I change it?

Yes. What a submitter picks at submission is a request, not a lock — the approve window pre-selects it for you, but you can choose any method your organization offers before you approve.

Why can submitters only attach one receipt when they choose Direct Payment to Vendor?

Direct Payment to Vendor is meant for a single purchase the organization pays for directly, not a batch of reimbursements — so it’s capped at one receipt per report by design.

Why doesn’t a report submitted a while ago show a payment method?

Reports submitted before payment method requests existed simply show “not specified.” Nothing was lost — review, approve, and pay them the same as any other report.

Can more than one person approve an expense report?

BeeKeeper records a single approver on each expense report today. Organizations that require two signatures typically handle the second authorization through their check-signing process. If dual approval matters to your organization, let us know — it’s a request we’re tracking.