Answers to the setup and migration questions our support team hears most often. For other topics, browse the rest of the Troubleshooting section, or see Getting Help.

I imported from MyPTEZ and my balances don’t match. What happened?

The most common causes are historical transactions from before your intended start date coming along with the import, and imported transactions still sitting in the Needs Review queue — they don’t affect your books until you accept them. If an import went wrong, you don’t have to fix it by hand: the MyPTEZ migration can be re-run on a fresh organization, and file imports can be undone from Actions > Import History. See Data Import & Export.

Also check the opening balance itself. If your imported history ends before your bank feed was connected, see Why doesn’t my beginning balance match my bank statement? below.

Do I have to import my old transaction history?

No. You only need history from the start of your current fiscal year — most organizations start there with an opening balance and go forward. Importing prior years is welcome but entirely optional. See Getting Started.

How do I set my opening balance when checks from last year haven’t cleared?

If you are starting fresh, with no imported history: enter the bank’s balance as of your start date as the opening balance, then record each outstanding check as its own transaction dated on or before your start date. When those checks clear, your first reconciliation ties them out.

If you imported history from MyPTEZ or a file: do not use the bank’s balance. Your import almost certainly already contains those outstanding checks, and entering the bank balance on top of them counts each one twice. Use your book balance instead — the ending balance your previous accounting system reported for the day before your imported history begins. On a MyPTEZ Treasurer’s Report that is the “Balance On Hand” figure.

The two numbers differ by exactly the checks you’d written that hadn’t cleared the bank yet:

bank statement balance − checks written but not yet cleared = opening balance

The full walkthrough is in Getting Started, and the background is in Book Balance vs. Bank Balance.

Why doesn’t my beginning balance match my bank statement?

Usually it shouldn’t. Your books drop below your bank balance the moment you write a check, and stay there until the check clears — so at any month boundary the two differ by whatever hasn’t cleared yet. That difference is what a bank reconciliation explains. A book balance that matches the bank exactly, while checks are still outstanding, is the thing worth a second look.

If the difference is larger than your outstanding checks, the likeliest cause is the opening balance. Two things to check:

• Your bank feed only covers transactions from the day it was connected. Anything that happened at the bank between the end of your imported history and that connection date was never downloaded. BeeKeeper flags this on the account and won’t suggest an amount when it applies.
• An opening balance worked backwards from today’s bank balance will be wrong if any check is still outstanding, because that method assumes everything has cleared. Always confirm against your previous system’s ending balance or a bank statement from the period.

I entered the wrong opening balance. Can I change it?

Not directly — but you can delete the opening balance entry from the account’s transaction list and enter a new one. If your bank account is connected, BeeKeeper suggests an opening balance computed from the bank’s reported balance. That suggestion is withheld when BeeKeeper can tell it hasn’t seen everything your bank has — in that case work the number out from your own records rather than the bank’s current balance.

BeeKeeper says my email is already registered.

FutureFund products share one sign-in. If you already have a FutureFund, Connect, or HelpOut account, sign in with those same credentials — you don’t need (and can’t create) a separate BeeKeeper login for the same email.