Contacting Support

Email support@futurefund.com with any question about HelpOut. The same team supports FutureFund, BeeKeeper, and Connect, so you can use one address for everything.

What to Include

The more of this you can give us, the faster we can answer:

• The link to your event. Open the event and use Share > Copy Link. This tells us exactly which event you mean.
• The email address you sign in with.
• What you expected to happen, and what happened instead.
• A screenshot, if something looks wrong on the page.

Common Questions

Someone says they never got my invitation. Open the event, click Share, and find their address in the list. Each invitation shows its status — delivered, opened, clicked, bounced, or marked as spam. See Sharing and Invitations.

A guest needs to change their response. They can do it themselves. The confirmation page and confirmation email both have an Edit Response link. You can also delete their response from the Entries tab so they can start over.

My event date or time looks wrong. Event times are shown in your profile’s time zone. Check Profile > Time Zone. See Account and Security.

I need to refund a contribution. Contributions to a Gift It! event are non-refundable. Contact support if there was an error on a specific contribution.

Feature Requests

We build HelpOut for the volunteers who run school groups, and requests from organizers drive most of what gets added. Email your idea to support@futurefund.com — we read every one.