How Support Works in FutureFund Connect

FutureFund Connect is built around the PTA organizational hierarchy, and support follows the same structure. Each level of your PTA organization is best equipped to help the level directly below it because they understand your local processes, permissions, and requirements.

Unit PTAs

If you are a unit PTA member or administrator, your first point of contact for help is your council. Your council works closely with your units and understands the specific requirements, deadlines, and processes for your area. They can help with questions about tasks, document submissions, board member management, and more.

Councils

If you are a council administrator and need assistance beyond what you can resolve locally, please reach out to your district. Your district oversees multiple councils and can help with broader policy questions, permission issues, and coordination across councils.

Districts

If you are a district administrator and need help with something that cannot be resolved at the district level, please contact your state PTA. Your state PTA manages the overall platform configuration, including triggers, document templates, positions, and file generators.

State PTAs

If you are a state PTA administrator and encounter a technical issue that cannot be resolved within your organization, you may escalate to the FutureFund support team by emailing support@futurefund.com.

When contacting FutureFund support, please include:

• Your state PTA name
• A description of the issue and what you expected to happen
• The page URL where the issue occurred
• Any relevant screenshots or attachments

Important Note About Access and Permissions

FutureFund provides the technology platform, but your PTA organization manages all user access and permissions. FutureFund is not able to grant permissions, add team members, or provide access to any entity within FutureFund Connect. Only administrators at the appropriate level of your PTA hierarchy can manage access for the entities they oversee.

If you need access to FutureFund Connect or a specific entity, please contact your unit, council, district, or state PTA administrator directly.

Why Tiered Support Works Best

Each level of your PTA organization has the context and authority to help most effectively:

• Councils understand local unit requirements and deadlines
• Districts can coordinate across councils and resolve regional questions
• State PTAs control platform configuration and have full visibility across the system
• FutureFund can address technical issues and platform bugs

This approach ensures you get help from someone who understands your situation and has the authority to take action.

Browser Information

If the FutureFund support team requests your browser details, you can safely share anonymous browser information at whatsmybrowser.org. This tool will not reveal any personal information including browser history, passwords, accounts, or bookmarks.