Account Owner

The account owner is a single individual listed as the billing and administrative contact for your school. The owner always has Administrator access. Any team member with Administrator access can change the owner.

1. In the Admin, navigate to Account Settings > Account.
2. In the Account Information section, click the Edit button.
3. Select the new owner from the Account Owner drop-down and click Save.

The new owner must already be on your team. If they aren’t, invite them first under Team.

The previous owner stays on the team as an Administrator. If they have left your school, remove them under Team after you change the owner. The current owner can’t be removed, so change the owner first.

Statement Descriptor

The statement descriptor is the name shown on the parent’s credit card statement when a purchase is made. The statement descriptor will always be prefixed with FF* followed by the name of your organization. For example, if the name of your school is Skylark Elementary School and your statement descriptor is SKYLARK EL, the parent’s credit card statement will read FF*SKYLARK EL.

To customize the Statement descriptor:

1. In the Admin, navigate to Account Settings > Online Store.
2. Click Advanced settings to show more options.
3. Update the Statement descriptor.
4. Click Save.

The statement descriptor must be between 3 and 18 characters and can only include numbers, letters, and spaces.