Fulfillment Status

The Delivered column shows on each line item when you view an individual order, and on a campaign’s Fulfillment tab. The order list itself does not have a Delivered column. The column shows three values:

• Yes: The item is fulfilled.
• No: The item needs fulfillment.
• Blank: The item does not need fulfillment.

FutureFund also provides a report to view the items needing fulfillment. See the Unit Sale Report for more information.

Fulfilling Orders

Order Fulfillment

Items from Purchase campaigns can be fulfilled when viewing the order.

1. Navigate to an Order in Orders & Payouts
2. Click the View button next to the order
3. Click the ⋮ menu on the item’s row
4. Click Mark Delivered. To undo it, click Mark Returned.

Bulk Fulfillment

FutureFund supports bulk fulfillment for a single campaign.

1. In the Admin, navigate to Campaigns > Products
2. Click the View button next to the campaign
3. Click the Fulfillment tab
4. Toggle the fulfillment status by clicking the Deliver/Return button

Notes

• Fulfillment is limited to Purchase campaigns. The Fulfillment tab only appears on that type.
• Marking an item delivered or returned does not email the buyer, and it does not change or refund the payment. Return or Mark Returned simply undoes the delivery.
• Memberships are automatically marked as fulfilled when they are paid. There are no other options or features for membership campaigns.
• Unpaid orders (check/cash payments) can be marked delivered regardless of the payment status. It is your decision to deliver unpaid orders.