Not Seeing Emails from Your School Group?

Missing an email from your PTA, PTO, or booster club is frustrating. Here are the most common reasons, and what to try.

1. Check Your Spam and Promotions Folders

Emails from your school group are sent from a “noreply@futurefund.com” address, with your group’s name on it. Some email providers, especially Hotmail and Outlook, are quick to filter messages like these.

1. Look in your Spam or Junk folder. If you use Gmail, check Promotions too.
2. If you find a message, mark it Not spam (or Not junk).
3. Add noreply@futurefund.com to your contacts so future messages land in your inbox.

2. Did You Unsubscribe?

Every group email has an unsubscribe link. When you click it, you’ll be asked, “Are you sure you want to unsubscribe from all emails?” It means all emails.

• Unsubscribing from one school group stops emails from every school group on FutureFund, not just the one that sent it.
• Receipts for your purchases still arrive.
• Group admins can’t turn your emails back on for you. If you’d like to start receiving emails again, contact FutureFund support.

3. Check That You’re on the List

Your school group chooses who receives each message, and those lists are set up by school year. If you joined recently, ask your group to confirm you’re on the list.

Emails go to the email address on your account first. If you have more than one email address, check the one you used to sign up.

4. Forwarded Emails

If someone forwards you a group email, be careful with the unsubscribe link at the bottom. That link belongs to the person the email was first sent to. If you click it, it unsubscribes them, not you.

5. Marking Messages as Spam

If you’ve ever marked one of these emails as spam, your email provider may stop delivering messages from your school group to your inbox. If that may have happened, contact FutureFund support and we’ll help.

Still Stuck?

Reach out to FutureFund support and tell us the email address you’re expecting messages at. We’ll help you work it out.