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Messaging Setup

Learn how to configure and optimize your messaging channels to ensure they align with your goals and resonate with your audience.

Messaging settings are found in the Admin under Account Settings > Messaging. These settings belong to the school and apply to all school sessions.

Sender Profiles

Sender Profiles allow customization of reply-to addresses and branding in emails.

Example Branding

Specifically, sender profiles support:

  • Specifying the reply-to email address enabling parents to reply to emails from FutureFund. Without customization, the default address is not monitored and will be returned to the parent as undeliverable.
  • Specifying of the name in the From field of the email. Without customization, this defaults to the name of the school. For email deliverability, the from address will always be noreply@futurefund.com.
  • Branding of emails including colors and optional use of a logo.

Branding

Sender profiles allow customizing the following elements:

  • Name (used in the From field and in the header)
  • Logo (optional, used in the header with the name or standalone)
  • Color (used to color the name)

The logo should be at least 150 pixels high and no more than 1,000 pixels wide.

Example: This example shows the header of the email with the name and color set.

Example Branding

Example: This example shows the header of the email with the name, color, and logo set. This profile has the option to show the name with logo enabled.

Example Branding

Example: This example shows the header of the email with the name, color, and logo set. This profile has the option to show the name with logo disabled. Note: the entire header is an image.

Example Branding

Default Sender Profile

FutureFund sends transactional emails (e.g., order confirmation and directory invitation emails) from a noreply@futurefund.com email address and with a FutureFund logo branding. Schools have the option to change these defaults by selecting a default sender profile.

To customize the default sender profile:

  • In the Admin, navigate to Account Settings > Messaging
  • Select the desired Default Sender Profile from the drop down
  • Click the Save button

Notes:

  • You must have the messaging permission to access this feature.
  • This feature changes the Reply-to address and name in the From field. It does not change the From address.
  • This is an account-level setting; emails from all school sessions will be affected.

Text Message Prefix

Every text message you send starts with a short prefix so parents know who the message is from before they read it. The prefix defaults to your FutureFund subdomain and is typically set to your school or organization name.

For example, with a prefix of LINCOLN ES, a message reads:

LINCOLN ES: Fun Run starts at 9:00 am on Friday. Cheer on your student!

Reply STOP to opt out

To set the text message prefix:

  • In the Admin, navigate to Account Settings > Messaging
  • Enter the prefix in the Text message prefix field
  • Click the Save button

Notes:

  • The prefix is limited to 12 characters and is displayed in capital letters.
  • The prefix and the “Reply STOP to opt out” line are added automatically and do not count against the 250 character limit of your message.
  • This is an account-level setting; text messages from all school sessions will use it.

See Sending Messages for audiences, scheduling, and messaging rules.

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